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iSolve – the First comprehensive Solution Identification Software
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08/03/2009, Lod, Israel
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Meet your SLA while reducing your total cost of ownership
Softlib Ltd, a leading provider of innovative solution identification software announced today the release of iSolve, a unique solution that combines software and content which allows IT professionals to immediately and easily identify the specific and relevant solutions they need to mange incidents and resolve problems in their ICT environment By doing that iSolve bridges a critical gap in the solution identification needs of the IT professionals across the IT organization.
The enterprise's IT department SLA is assuring business continuity and major part of it is managing incidents and solving problems ASAP. Today it is even more challenging with the pressure to reduce cost while keeping the SLA as is.
Incident management and problem resolution processes are comprised of three phases, incident/problem identification, solution identification, and solution execution.
IT executives strive to automate as many IT tasks, and make their systems “breathing”. Indeed, problem identification is largely automated today. However, the workflow of identifying a solution to a problem/incident and acting on it remains very manual.
Since the IT environment is built of many platforms and of hundreds of applications identifying each incident/problem unique solution is complicated, requires time and in many cases the involvement of 2nd and 3rd levels of technical support.
Based on Softlib's customers’ experience and analyst discussions, it is not uncommon that when a problem or an incident occurs, over 50% of the time from flag-raising to resolution is spent on searching for, and identifying the appropriate solution.
iSolve, a groundbreaking solution identification software gives IT users the ability to tackle most of the incidents/problems they are facing by themselves in a quick, user friendly manner with no need for guru's assistance or tech support. iSolve is based on Softlib's advanced technical analyzer algorithms that enable unique indexing and rating of ICT solutions.
Softlib offers iSolve in two configurations to best match the customer needs:
- A stand-alone IT technical solution portal or a link in your corporate/IT organization portal
- An integral part of the ITIL Service Support and Service Assurance environments. iSolve architecture includes: Connector to the Service desk, connector to monitoring management and connectors to the incident management and problem management systems.
"Every day thousands of satisfied IT professionals are using iSolve - Softlib's current solution. We have implemented their user's experience as well as ours in iSolve, Softlib's new generation product. We are very proud with the result, iSolve, an innovative interactive "solution identification" Software. iSolve will allow our customers to meet their SLA even better and significantly improve technical information collaboration while reducing IT expenses" said Avichai Elgavish, VP Marketing of Softlib.
About Softlib: Softlib is a leading provider of unique solution identification software that assures production continuity by minimizing the time between incidents and problems detection to their resolution. The company’s software is based on its advanced technical analyzer algorithms that enable unique indexing and rating of ICT solutions.
Softlib software tools are successfully used by large financial institutions and other corporate and governmental organizations. Among Softlib customers are Deutsche BundesBank, Mutua Universal (Spain), Leumi Bank, Mizrachi-Tefahot Bank, Bezeq-Telecommunications, Bar Ilan University and others.
Softlib is a privately held company, headquartered in Lod, Israel.
For more information about Softlib and its products, please visit Softlib's website at www.softlibsw.com.
Contact:
Rotem Ackermann
Softlib,
65 Yigal Alon St.
Toyota Towers
Tel Aviv 67433, Israel
Email: rotem@softlibsw.com
Tel: +972-3-5615190
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