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iSolve Solution Identification system helps all personnel involved in resolving technical issues to find potential solutions faster, without the need to involve a wide team of experts. iSolve does this by scanning all your internal information sources as well as potential external information sources like Web forums or Vendor technical documentation. iSolve unique algorithms “knows” how to get you only the relevant solutions from this wide array of information. By using iSolve you can minimize downtime and reduce the number of experts involved.
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iSolve Federated Knowledge Management immediately brings together all your information sources (Internal and Web) and allows everyone to add meta data on top of them.
This way you leverage past investments in knowledge sources, portals, systems, emails etc while getting one point of access to Browse or Search them. iSolve doesn’t require you to move information around or add complex processes. On the contrary, with iSolve your team continues to do what they did before but their knowledge can now be leveraged by the entire organization. This makes access to your knowledge easy without additional cost of ownership.
iSolve comes with built-in knowledge sources like relevant technical documents from vendors as well as Web forums and newsgroups. This Guarantees that your search for knowledge will find all relevant information.
In addition, adding collaborative knowledge that everyone can leverage is easy. Just add iSolve meta data on top of information articles, no matter where they are located, and the new meta data can be seen by all team members.
iSolve leverages single sign on to make sure users see only the type of information that is permitted and is relevant to them.
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iSolve intelligent, federated, search makes sure you get the shortest list possible of potential answers. Unlike generic enterprise search engines, iSolve delivers just the answers that you need and not every potential answer.
In addition iSolve powerful search engine supports federated search resources and can seamlessly search all your internal information sources (Portals, network servers, application databases, emails, etc) as well as external resources such as relevant Web forums, news groups or Vendor technical documentation.
iSolve search capabilities are personalized per user. Advanced search capabilities allow you to search in just part of your organization, or for specific information formats. Content analytics sorts your information by specific types for further search intelligence.
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Visit us at
Technology Services World 2010
The Mirage, Las Vegas, NV
October 18-20
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