Our software products are used for these industry solutions, click on the solution that is right for you:


Softlib for SalesForce.com
Softlib knowledge delivery suite helps SalesForce.com CRM customers save costs and manual labor while improving customer service and Sales productivity.

Key capabilities include:
  • Provide 360° coverage of information through incorporation of non-SalesForce information within SalesForce search results:
    • External information can include information from other Cloud applications as well as internal corporate applications
    • Virtual knowledge organization without moving knowledge around
    • No need for manual upload and organization of information
  • Deliver high quality automated Self Help to end users and junior employees through automatically understanding the meaning behind users queries
  • Unified, intelligent search, across knowledge sources and SalesForce repositories
  • Knowledge collaboration, tagging and analytics across sources
iSolve Web Client
For more information click here.

Supercharge SalesForce with external knowledge - White Paper

Contact Centers
Softlib solution suite turns your agents into seasoned experts, automatically offering them the right knowledge directly from their familiar CRM interface. This way your agents will service calls faster, raise their First Call Resolution (FCR) rate and will eliminate unneeded escalations.

Our solutions include the following unique capabilities:
  • Automated solutions matching, no manual search required
  • Virtual knowledge base - all your knowledge sources under one umbrella without moving information around
  • Guided knowledge navigation and guided search
  • Social collaborative capabilities
  • Knowledge analytics
iSolve Web Client
In addition, in cases where there is no readily available solution, our solutions guided knowledge search and navigation capabilities, coupled with social and collaborative capabilities – will help your agents spend less time researching and more time resolving issues.

For more information click here.

Self Service / Self Help
Increase call deflection and turn your Web presence into an efficient service channel for your customers – providing them with the right information faster without the need to call or email for information.

Our solutions include the following unique capabilities:
  • Automated solutions matching, no manual search required
  • Leveraging existing knowledge bases, files, etc
  • Knowledge analytics

Our patent pending matching technology can match the description of any new issue submitted through your Web site, CRM, Service Desk or email with documented solutions or past similar issues – depending on the configuration.
iSolve Fast Lookup
Our intelligent matching overcomes the challenge of choice of words when comparing issues and solutions, so for example it will identify similar issues/solutions even if described in different words (“Secured” vs. “Encrypted” etc).

For more information click here.

Customer Support and Helpdesk
Softlib solution suite turns your support agents into seasoned experts, automatically offering them the right knowledge directly from their familiar Service Desk or CRM interface. This way your agents will service calls faster, raise their First Call Resolution (FCR) rate and will eliminate unneeded escalations.

Our solutions include the following unique capabilities:
  • Automated solutions matching, no manual search required
  • Virtual knowledge base - all your knowledge sources under one umbrella without moving information around
  • Internal as well as external (Web forums, news groups, vendor Web sites) information
  • Guided knowledge navigation and guided search
  • Social collaborative capabilities
  • Knowledge analytics
iSolve Web Client
In addition, in cases which require research in order to identify a solution, our solutions guided knowledge search and navigation capabilities, coupled with social and collaborative capabilities – will help your agents spend less time researching and more time resolving issues.

For more information click here.

Service Management
Resolve events, incidents and problems earlier in the cycle and with fewer resources by providing holistic knowledge on service outages. Our solution correlate federated knowledge coming from systems such as the Service Desk, Change Management, CMDB and Event Management so that you can address an incident quickly, sometimes even before the users notice a service outage (For example when triggered by an alarm).

Our solution has the following unique capabilities and can serve as a Service Knowledge Management System (SKMS) as it was built from the grounds up to handle federated knowledge:
  • Immediately brings together all your information repositories (Internal and Web)
  • No need to move any information around
  • Organize the knowledge by logical themes
  • Easily add or update information
  • Social collaboration capabilities
  • Guided knowledge navigation and search
  • Knowledge analytics
Softlib & ITIL
With Softlib you can shorten time to resolution no matter if you’re responding to an Alarm on the Event Management system or to an incident at the Service Desk. Our solution is an add on to existing systems and solutions and does not require a replacement of systems and it is up and running in days, which means you benefit from immediate ROI.

For more information click here.

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+1-917-310-1656
salesUS@softlibsw.com

iSolve 8 Demo
Exclusive Content
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Protect and Increase Customer Support Margins - White Paper
Knowledge Delivery - Improve Customer Service while Lowering Costs - White Paper
The New Mainframe - Why you need a modern technical reference - White Paper
Making your CRM see inside out - White Paper
Reinventing Support Economics - White Paper
Webinar slides – iSolve & ITIL v3 Knowledge Management

Analyst Coverage


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