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  • The New Mainframe - why you need a modern technical reference
    Ideal for Mainframe department managers, architects and system programmers, this paper describes the latest challenges Mainframe departments face and what type of solutions can help you mitigate these challenges

  • Protect and Increase Customer Support Margins
    Ideal for Customer Support VPs and Directors, this paper describes how you can increase revenue and margins of your support services, avoid discounting and optimize costs through the use of innovative software solutions. The paper includes a case study.

  • Knowledge Delivery on demand: Improve Customer Service while Lowering Costs
    Ideal for Helpdesk Managers and Support VPs and Directors, this paper describes the new concept of Knowledge Delivery and how it can help you improve customer service, meet Service Levels, Improve First Call Resolution and reduce costs.

  • Supercharge SalesForce with external knowledge
    Ideal for Sales and Support VPs and Directors, this paper describes how to make all the information relevant for a customer interaction available within SalesForce when you need it, without data migration and complex integrations. The paper includes a case study.

  • Making your CRM see inside out
    Ideal for Marketing, Helpdesk and Support VPs and Directors, this paper describes how to make all the information relevant for a customer interaction available within your CRM for customer Self Help or for your agents.

  • Reinventing Support Economics
    Ideal for Customer Support and Helpdesk VPs and Directors, this paper describes new solutions that can help you deliver better service at much lower costs so you can increase your service margins.

  • Shorter Resolution Cycles in Mainframe Environments
    Ideal for Mainframe department managers, architects and programmers, this paper describes new solutions that can help you do more with existing resources and resolve technical issues faster

  • Webinar slides – iSolve & ITIL v3 Knowledge Management

Case Studies

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Protect and Increase Customer Support Margins - White Paper
Knowledge Delivery - Improve Customer Service while Lowering Costs - White Paper
The New Mainframe - Why you need a modern technical reference - White Paper
Making your CRM see inside out - White Paper
Reinventing Support Economics - White Paper
Webinar slides – iSolve & ITIL v3 Knowledge Management

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