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Press Releases
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EZLegacy partners with Softlib to further shorten software development cycles
9/1/2012, Tel Aviv, Israel
“We are committed to help our customers reduce costs and take control over the application lifecycle”. “Having one integrated solution for application understanding and mapping as well as pinpointing relevant knowledge from all possible sources is a breakthrough in optimizing the application lifecycle”.
said Eran Tirer, CEO of EZLegacy.
SoftLib announces Automated Self Help and Knowledge Virtualization for SalesForce.com
24/10/2011, Tel Aviv, Israel
“With SoftLib we deliver a superior online service experience to our customers and we have reduced the number of customer support calls. Our customers can now pinpoint knowledge across SalesForce Self Service repositories as well as from our website with one intelligent, uniform discovery mechanism.”
said Jose Villarreal, Director of Customer Support at Xirrus.
Deutsche Bundesbank relies on Softlib’s iSolve Software for Solution Identification
18/5/2011, Tel Aviv, Israel
“iSolve helps our team do more with the same resources while providing immediate ROI. In today’s economy it is imperative to
invest in just such technologies. iSolve was implemented in days and is growing in popularity in our organization”, said Burkhard
Storch, Product Manager at Deutsche Bundesbank.
Softlib Announces iSolve v8 – Next-Generation Knowledge Solution for Service Delivery
28/4/2011, Tel Aviv, Israel
New generation of iSolve revolutionizes the way knowledge is captured, shared, delivered and discovered so that technical and
service experts as well as end users can get to the right knowledge on demand, quickly and easily.
NextNine Partners with Softlib to Further Reduce Customer Service Costs
10/01/2011, Tel Aviv, Israel
“We are always looking for new and better ways to provide value from remote service. Key derived value is the possibility of sharing knowledge around critical cases, resulting in easier troubleshooting and faster resolution”, said Tomer Bogin, NextNine COO. “We are delighted to work with Softlib and offer our customers this advanced knowledge management capability that will further streamline and improve their service delivery and ultimately the end-customer experience.
Softlib announces iMatch – Revolutionary Automated Solution Identification Software
14/10/2010, Tel Aviv, Israel
iMatch automates the response to repeat issues in Help Desk, Support, Call Centers and IT environments, delivering either Self
Help to end users or automatically offering solutions to experts. Research indicates that approximately 80% of the issues reported
to the support/service/helpdesk staff are repetitive.
Doe Run Shortens Downtime with iSolve Virtual Knowledge Manager
06/04/2010, Tel Aviv, Israel
“In the tight economy of today it was imperative to invest in technology that will free up our team and provide immediate ROI. With
iSolve we see the potential to achieve this by making knowledge that used to be hidden or hard to retrieve more accessible to the
entire IT organization. This positively affects time to fix, increases user satisfaction and motivates us share more and better
knowledge. iSolve was implemented in days and complemented our ITIL strategy”, said Sharon Gietl, CIO, Doe Run.
Xirrus Harnesses iSolve Dynamic Web Self Help In Response To Growing Demand
15/01/2010, Tel Aviv, Israel
“As part of Xirrus’ commitment to superior customer service, we made a strategic investment in iSolve. With iSolve we found the
unique solution that allows us to deliver Web Self Help that is powerful and yet easy to use. iSolve was implemented in days and
provided immediate ROI”, said Bruce Miller, Vice President, Product Marketing at Xirrus.
iSolve Release - the First comprehensive Solution Identification Software.
08/03/2009, Lod, Israel
iSolve, a groundbreaking solution identification software gives IT users the ability to tackle most of the incidents/problems they are facing by themselves in a quick, user friendly manner with no need for guru's assistance or tech support. iSolve is based on Softlib's advanced technical analyzer algorithms that enable unique indexing and rating of ICT solutions.
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