Softlib Products

Our intelligent software products help service organizations and end users get to the right knowledge quickly and easily, thus improving service and reducing service costs.

Download the Softlib Meaning-Based Knowledge Suite Brochure

Softlib’s iMatch – Automated Customer Service/Support agent:
Our iMatch automatically responds to new issues by matching them with existing Solutions or past issues, overcoming the need for manual search or to guess the right keywords in order to get to the right knowledge. iMatch patent pending matching technology accurately delivers Self Help to end users as well as assists Service agents in leveraging existing knowledge.

Download the iMatch Brochure
Download the iMatch Proof Of Value (POV) Service Brochure
Download the White Paper - Protect and Increase Customer Support Margins

iSolve – Virtual Knowledge Base:
Got too much information in too many separate and un-organized information sources? iSolve is the complete solution for knowledge virtualization & management, allowing you to organize/add/share/search/navigate/analyze federated knowledge without moving any information around. iSolve is typically implemented in days.
Download the iSolve Brochure

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Protect and Increase Customer Support Margins - White Paper
Knowledge Delivery - Improve Customer Service while Lowering Costs - White Paper
The New Mainframe - Why you need a modern technical reference - White Paper
Making your CRM see inside out - White Paper
Reinventing Support Economics - White Paper
Webinar slides – iSolve & ITIL v3 Knowledge Management

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