By using and standardizing on iDoc, Softlib will help you shorten the duration of your system maintenance, avoidance of mission critical application crashes, and new systems and applications installation by well over 50%, and often over 80%. Error messages which today take hours or days to resolve can be identified within minutes, and vendor’s instruction for appropriate configuration can be accessed within seconds.
Using iDoc significantly reduce present, and curb future growth of OpEx associated with problems and errors solving, incidents management, technical support, and product development cycles.

• Cut downtime and keep your critical systems in production by using the most relevant technical information to rectify an error or crash.
• Save precious time in any daily IT related task by allowing an easy and quick finding of relevant technical and operational IT information.
• Reduce resources spent on live tech support and help desk personnel, salaried or outsourced.
• Reduce size of vendors’ tech support contracts due to reduced utilization of them.
• Curb growth of tech support stuff relatively to growth of IT operations stuff.
• Cut development cycles by allowing closer and faster reliance on documentation and existing in-house methods.

By using and standardizing on iDoc, Softlib can make all your relevant IT technical information available across the IT organization. Allow standardization of error fixing methods and solutions. Allow policing and analysis of errors and problems handling in terms of the documentation utilized. Enforce a standard procedure for addressing problems and crashes before engaging high cost help desk personnel and allow better dissemination of internal tech support documentation, and of product development and configuration notes.

• Make all relevant IT technical information available across the IT organization.
• Allow standardization of error fixing methods and solutions.
• Allow policing and analysis of errors and problems handling in terms of the documentation utilized.
• Enforce a standard procedure for addressing problems and crashes before engaging high cost help desk personnel.
• Allow better dissemination of internal tech support documentation, and of product development and configuration notes.
• Provide clear & simple single management methodology of all the IT Technical information.
• Keep your IT technical information up-to-date with constant and automatic updates of yours vendors' and web technical information.

iDoc will significantly save you time and money,
assure your production continuity and boost your productivity.