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iSolve Key Features
- One point of access to Search or Browse all your technical information sources without moving information around
- Built-in Content includes Vendor documentation and relevant Internet News groups or Forums
- Intelligent search designed specifically to find technical information
- Search results grouping for easy information access
- ‘Virtual library organization’ allows grouping of separate information sources under one category
- Collaborative/Customization information can be easily ‘attached’ to any information article
- Implemented in days
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iSolve Key Benefits
- Up to 50% reduction in escalations
- Up to 80% reduction in support calls through Dynamic Self Help
- No change to current tools and practices
- Immediate ROI
- Leverages investment in existing portals, Service Desk systems, Knowledge Bases, CRM, etc
- Benefits all personnel involved in problem resolution – Support, Helpdesk, Development and IT
- Shortens down time and improves end user experience
- Scales support capacity without added personnel
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