Softlib Software: Incident Resolution, ,Knowledge Management, Intelligent IT search, Search and Self Help solutions

iSolve - Accelerating Solution Identification

Softlib is a leader for Technical Information Search and Discovery solutions.

Softlib enables you to deliver improved quality of service and dramatic cost savings by making technical information available faster and earlier in the support cycle.

With Softlib, your Web site & experts work together to resolve issues faster and maximize user interactions.

Accelerate incident resolution
Manage federated knowledge
Intelligent IT search

Deflect up to 80% of calls through Dynamic Self Help
Improve first contact resolution by up to 50%
No change to current practices
Immediate ROI
Extends past investments in portals, Service Desk systems, Knowledge Bases, CRM, etc
Shortens down time and improves end user experience